Breakthrough Communication with Difficult People: Tools for Resolving Conflict and Interpersonal Challenges

Perhaps one of the most important things that effects the success of any organization is how well people relate to each other. It is easy to relate to others when things are going well. The real challenge comes when people have conflict with each other or present interpersonal challenges. The ability to understand and managed difficult people in an organization often distinguishes star players from average managers/executives.

This workshop presents a model from Dr. Alibrando’s book –Follow the Yellow Brick Road–that gives clear direction on developing this vital interpersonal skill. The use of the Wizard of Oz story makes the tools easy to remember.

 

The Strength Deployment Inventory: Know Yourself and Others on Your Team.

The Strength Development Inventory (SDI) is a time-tested and easy-to-understand personality inventory that will help attendees identify their personal strengths in relating to others under two conditions: when things are going well and when they are faced with conflict. The SDI suggests ways that one’s personal strengths may be used to improve relationships with others and how to take a position for effective action. This workshop is especially helpful for teams and partnerships to take together.

 

Other Workshops, Lectures and Services

APC, Inc. provides a number of specific educational training seminars and products including:

SCARECROW, TIN MAN AND LION: The Keys to Effective Communication and Workplace Conflict Resolution.

This keynote is an abbreviated version of the featured workshop and ideal for luncheons and dinner events.

 

FOLLOW THE YELLOW BRICK ROAD: The Keys to Change and Growth.

This keynote presents the five principles of how people change from Dr. Alibrando's book, Follow the Yellow Brick Road: How to Change for the Better When Life Gives You Its Worst. These five priniciples apply to many valuable area of life such as corporate growtha and change, personal growth, parenting, marriage and family life and divorce recovery.

 

LEADERSHIP DEVELOPMENT WORKSHOPS & RETREATS

These hands-on workshops help executives in an organization develop as emotionally intelligent leaders, who can also mentor other key personnel in order to build an all-star organization.

 

PARTNERSHIP AND TEAM DEVELOPMENT WORKSHOPS & RETREATS

These hands-on workshops help organizational partners or teams in an organization develop tools to work together, effectively optimizing the group potential while minimizing harmful conflict.

 

THREE-SIXTY (360) ASSESSMENTS

Three-sixty (360) assessments are a powerful way to get real-time and practical feedback on your job performance and developmental needs for growth and improvement.

 

PERSONALITY ASSESSMENTS

Proven and valid personality tests can effectively be used to identify strengths to leverage and weaknesses to develop in order to enhance job performance and satisfaction.

 

LIFE-PARTNER & PARENTING WORKSHOPS AND RETRREATS

Sigmund Freud said that the essence of life is Love and Work. This workshop/retreat focuses on the former–Love. Practical tools for communication and conflict resolution are applied to the most important relationships in our lives: our partners and our children.

 

EXECUTIVE DIRECTOR FORUM

A monthly forum designed to provide safe, confidential, and proactive feedback to executive directors or general managers of partnerships /firms, non-profit organizations, small to mid sized businesses, or family-owned businesses.

 

I would like to add that you communication style and ability to make the day fun and interesting was paramount to the staff's learning curve and absorption rate ... everyone is very eager to meet with you in the future.

Karen Farrington, Principle, Matura Farrington Staffing Services.

I have been amazed at how the level of functioning among our staff has increased as what I believe to be a direct result of your seminar. Not only has the general morale of our staff increased but also so have their skills as well as their confidence. Thank you.

Diane Rutledge, Director, Union Station Foundation.